RETURN POLICY

Greetings and welcome to UrbanNest Designs! Our mission is to deliver top-tier furniture and a delightful shopping experience. Should your purchase not meet your expectations, we've crafted a Return Policy to facilitate a seamless return process. Please review the following guidelines:

1. **Eligibility for Returns**

  - **Duration:** We accept returns within a 30-day period following item receipt. Requests outside this timeframe won't be processed.

  - **Product State:** Returns are only valid for items in their original, unaltered condition, with all packaging and tags intact. Assembled or used items are not returnable.

  - **Custom Orders:** Tailor-made or special orders are final and cannot be returned. Please verify your order details carefully before confirming.

2. **Initiating the Return**

  - **Submission:** To initiate a return, contact our customer service at support@UrbanNest.shop with your order number, product details, and the reason for the return.

  - **Acknowledgment:** We will assess your request and email you detailed return instructions within two business days.

  - **Shipping:** You are responsible for the return shipping costs. Return the item to the address specified in the confirmation email and retain your shipping receipt for tracking.

3. **Refund Procedure**

  - **Timeline:** Refunds will be processed within seven business days after we receive and verify the item's condition. Refunds will be remitted to your original payment method.

  - **Fees:** Initial shipping charges are non-refundable, and you are responsible for the return shipping costs.

4. **Exchange Alternative**

  - We don't offer direct exchanges. To exchange an item, return the original item and place a new order for the desired product.

5. **Reaching Out**

  - For any inquiries or additional support, please reach out to our customer service team at support@UrbanNest.shop.

Thank you for selecting UrbanNest Designs. We're dedicated to providing you with exceptional furniture and service.